From: john66@attbi.com
Date: Mon Feb 03 2003 - 21:12:41 GMT
I enjoyed the new article posted on the MOQ site. I think I can offer a better
definition of quality than the straw man definition that gives rise to that
article. The article quotes a software quality expert as defining quality
as "Quality is meeting the specification" and then points out that
specifications can be met but still not give the user the "warm fuzzies" -
which is an obvious sign that quality is lacking.
I propose that the users didn't get the warm fuzzies because the software
didn't meet their expectations. The specs are just a tool to try and convey
expectations. If their expectations had been met, even if in so doing they
abandoned the spec, they'd have great warm fuzzies and would call it a quality
product.
Now, I suppose a person could be expecting a crappy product, and I propose that
if that's what they expect, then that's what they would call a quality
product. They would get the warm fuzzies from their expectations being met,
even though the product itself doesn't "work right". Because in expecting a
product that doesn't work right, they redefine what "work right" means. In
that case, "work right" would mean to fail and in so doing reveal that person's
great told-you-so wisdom.
My thesis is that Morality (and Reality and Quality) is Expectation -
the "quality event" is the moment when an expectation reaches 100% certainty
and thus creates reality, creating both the observer and the observed. The
reality that is created is the reality that should be created, is expected to
be created. Remember that expectations change. When it seems as though
reality didn't match our expectations, it is only because our expectations
changed at the very very last moment to predict what actually became real.
Reality may not match what we HAD been expecting days or minutes prior, but it
always matches what we expect at the moment.
I wanted to post this thesis and work on it with your folks help and input, I
apologize for not lurking and integrating myself into your discussions more
politely.
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